Taxes

• Why am I being charged tax when I don't live in the United States?

  In January of 2021, the UK declared that all international companies doing business with UK residents are required to collect VAT on applicable orders and remit the collected VAT to the UK government. In June of 2021 the EU implements the OSS (One Stop Shop) which introduced similar rules. We a...

• I live in the UK/EU, do you have a VAT number?

  We are properly registered in both economies. Our UK VAT Number is: GB380559574 Our EU VAT Number is: IM2500002359 You can use this number to claim VAT where applicable. We cannot help with this process.

• Why am I being charged for tax when I wasn't before and I DO live in the USA?

  The IRS (god bless their soul) and the state tax systems have set in place guidelines for when a company needs to collect interstate taxes. If you placed an order with us before and weren't charged tax, but now you are it's because your home state has now seen that we are doing too much business ...

• Why am I being charged tax on a download?

  If you are being charged tax on a download or any other non-physical item that we sell, it's because your country has laws that require the taxation of digital items. We don't like it either, but it's the law and we'll always comply with the law when required to, which in this case is always.

• Why do you charge taxes and XYZ company doesn't?

  Ask them. Ask them if they are properly registered and if they have VAT numbers. We're not going to accuse anyone of anything, but it's not smart to risk your business over a few dollars in taxes.