Shipping
-
Why isn't my tracking working yet?
For E-Shipping - Tracking will take about 3-4 business days to activate. That tracking page is HERE For USPS - Tracking will generally activate about 24 hours after shipping, Mon-Sat. That tracking page is HERE For UPS - Tracking will generally activate about 24 hours after shipping, Mon-Sat. T... -
Our warehouse staff is fast, but even they get held up sometimes. If an order is placed before 10 AM PST Mon-Fri it will usually ship the same day. We want our warehouse staff to be able to have a life and spend time with their families, too, though so we don't make them work over the weekend. S...
-
When a package is imported from the USA to your country, your government may decide that you need to pay duties and taxes. In most countries, imports need to be declared, i.e. a description, quantity and value of the imported goods have to be provided to local customs authorities so that duties a...
-
What shipping methods do you offer?
We ship using a variety of methods, which offer flexible delivery options and prices. The options available to you, as well as the appropriate pricing, will be calculated and shown during the checkout process. -
Generally a combination of these reasons are why we can't ship to a country: Local customs prevent the sale or import of our products. This means our packages get stopped at the border and destroyed or returned. Local postal service is unreliable resulting in mis-deliveries or lost packages on a...
-
First, thank you so much for your order today. However there is a small issue which we need to clear up before we can process and ship it. I do apologize for this extra step in the ordering process, however we have an automated security software that scans every order placed in our store. Unfort...